Teman Sehat – Privacy Policy

Teman Sehat – Privacy Policy
Last update: 4 August 2021

The Privacy Policy which is briefly presented in these main points also serves as a notification and agreement with individuals or business entities or legal entities(“User” or “You”) regarding matters that need to be notified and consent to the collection of your personal information. confidential and private (the “Policy”).

We recognise the importance of Your privacy, and that You have a right to control how Your personal information including Your device data and sensitive information(“Your Data”)are collected, processed and used.

By registering to/and using our “Teman Sehat” application, you acknowledge knowingly that you have read and agree to this Policy and give your consent to the collection, processing and use of your Data in accordance with this Policy and/or the Terms of Use.

This policy includes:

  • How “Teman Sehat” Work
  • What Is Your Data That Is Gathered And Collected?
  • How Do We Collect Your Data?
  • User Access and Permissions On Device
  • Use and Purpose of Use of Your Data
  • Your Data Usage Exception
  • Terms of Sharing and Transferring Your Data
  • Control and Approval of Your Data Recording
  • Storage and Security of Your Data
  • Acknowledgment and Consent to Use of Your Data
  • Contact Us
  • Changes (Amendments)
  • Language


    “Teman Sehat” is a digital ecosystem of health applications consisting of Person Application, Health Partner Application and Business Partner Application as described below, all of which are interconnected in function:

    1. the Person App – used by “Teman Sehat” Person App User to book Health Testing; receive and manage Health Testing result; and check-in at Business Partner’s locations and/or other locations (“Places and/or venues”) with details of the date and time of Your visit (“Check-in”) by sharing their Health Testing result status set-out in the specified format.
    2. the Business Partner App – used by “Teman Sehat” Business Partner and at Places and/or venues with the main function as Digital Guest Book and and validate the results of diagnostic tests on certain types of impactful infectious diseases, inter alia Tuberculosis, Measles, Dengue Fever, Chikungunya, Hepatitis, Malaria, Pneumonia and other types of infectious diseases as permisible(“Health Testing”) on the Person App, at Check–in time, and determine whether the Person App User is acceptable at the Places and/or venues.
    3. the Health Partner App – used by Health Partner (hospitals, clinics and/or other medical professionals) to upload Health Testing result wherein installed several supporting functions (i) QR code; and (ii) Badges marked with colors that are expressly determined by the applicable regulations in connection with their respective meanings, which are digitally embedded, each of which has a validity period which will continue to conform to the provisions and policies of the Government.
    (collectively, the “Application”), as well as any Achiko website or service related to this Apps.

    “Teman Sehat” only collect Your data to run services on its Application. “Teman Sehat” will also use some of Your Data information for other purposes that will be described in this Policy. Your Data that will be collected includes but is not limited to:

    • Information for User Registration: To be able to use and gain access to several applications and related functions available in “Teman Sehat”, You are required to register to become a User. Your required data includes, but is not limited to (i) contact details such as Your name, National Identity Number (NIK), address, email and telephone, location and time of registration; the name and location of Your company/business or the one You represent for; (ii) age, gender or date of birth information; and (iii) health data, i.e. the Health Testing result that You choose to provide to Us;
    • Device Information and Data: “Teman Sehat” will store device information (i) based on Your use of the Achiko website and application, as long as the Application has been downloaded including IP address, standard web log information including online usage, and other information or online analytics, except if You object to the processing in accordance with the rights under the Privacy Laws; (ii) concerning Your transactions with Us, including details of the services We have provided to You or which You have inquired about; and (iii) on information or access when You use the Application, such as:
      1. Geographical Location (GPS Location):
        • “Teman Sehat” will use information with reference to Your location and the nearest health testing facility or in the area/location You prefer within a certain distance, on the back screen of Your device and use that location data when needed;
        • “Teman Sehat” will use your location information when You use the check-in feature function for Check-in.
      2. Access on Device:
        • “Teman Sehat” will only ask for access permission to take pictures through the camera, gallery and files that You specify without you needing to leave the Application when you make changes to Your profile photo, scan QR Code, book Health Testing; and upload other required documents and relevant to the provisions of the applicable legal regulations in the Republic of Indonesia. We will not collect or use Your Data other than what You choose.
        • In the case of doctors, nurses and other medical professionals who perform Health Testing on You, i.e. information concerning their names and information that they have performed Health Testing to on You as User Person App.
      3. Photos, Media and Files:
        • If You select a profile photo from the camera, “Teman Sehat” will open the camera to take the picture You choose through the device’s camera. After the photo is successfully taken, the photo will be saved first to the device storage, for further to be used in the Application. If you enter the QR scan menu, “Teman Sehat” will read the QR Code through the camera on the device. After QR Code read, “Teman Sehat” will close the camera and proceed to the next page.
        • “Teman Sehat” will present information concerning Health Testing results from the Health Partner.
      All access may only take place with Your permission. You may review and cancel the access permission used by “Teman Sehat” at any time through the Settings menu.

    1. Directly from You, someone acting on Your behalf, or from third parties (which have obtained Your consent to disclose Your Data), through:
      • Your use of Achiko websites and Your Application, including when You register for an account or create aprofile as (i) Person App User; (ii) Health Partner’s representatives; (iii) Business Partner’s representatives; (iv) a staff member or personnel from Places and/or venues;
      • use of “Teman Sehat” platform by other users, including:
        • via Health Partner Application, i.e. by medical professional staff of Health Partner at the place where a Person App User undergo a Health Testing in the form of: (i) Health Testing Result and Your other health information; and (ii) information concerning the medical professional who conducted the Health Testing; and
        • via Business Partner Application, i.e. (i) information concerning Your Check-in at Business Partner’s location and Places and/or locations visited when scanning the QR Code on the Person App; and (ii) information concerning the Business Partner staff member checking-in the QR code for You.
      • information that You communicate to Us including through correspondence, chat, services or websites, e- mail, telephone, third party applications and all other forms of communication sent or given to Us electronically or in printed;
      • interactions with Our services, content and advertisements;
      • orders for products or services;
      • third party service providers;
      • service and customer support provision (including Customer Service); and
      • participate in trade promotions through the Person App and Business Partner App conducted by Us, on Our behalf or through other users on “Teman Sehat” platform.
    2. JIf from other people (for example from services supplier to Us), We will ensure You know that We have collected Your Data and the conditions relevant to the collection concern and provide additional disclosures as necessary under the applicable Privacy Laws.

    For Android and iOS devices, the Application will need access permissions to/for:

    1. Access Your Location
      • The location feature used in “Teman Sehat” uses the Software Development Kit from Google so that Google will also have access to User location data. User can see the permissions used by “Teman Sehat” and deactivate them at any time through the Settings menu.
      • To enable “Teman Sehat” to identify Your location and the nearest Health Testing facilities or in the area/location you prefer within a certain distance, “Teman Sehat” will access Your location data when needed. “Teman Sehat” will use location access on Your back screen device to provide information on the Health Testing facilities concern.
    2. Access Photos, Gallery and Files

      Granting access permissions to photos, galleries and files is required to access photos, gallery and files on Your device storage, which aims to:

      • You may select the desired profile photo in the Change Profile feature on the device.
      • You may access the Health Testing result certificate file that has been downloaded through the gallery application.
      • If You select a profile photo from the camera, “Teman Sehat” will open the camera to take the picture You choose through the device’s camera. After the photo is successfully taken, the photo will first be saved to the device storage, for further to be used in the Application. If You enter the QR scan menu, “Teman Sehat” will read the QR Code through the camera on the device. After reading the QR Code, “Teman Sehat” will close the camera and proceed to the next page.
    3. Camera Access

      Granting access to the camera of Your device storage, which aims to/for:

      • You may take a picture to select a profile photo directly without leaving the Application;
      • You may take a picture to book a Health Testing and upload person identity card (NIK); scan QR Code via camera to do the Check-in;

    Compliance with the Applicable Law therefore, We will only use and disclose Your Data in accordance with the Privacy Laws and in accordance with this Policy.

    1. Purpose Of Use Of Your Data:
      • to book for Health Testing;
      • obtaining notification for the Health Testing result from Health Partner
      • to Check-in; and
      • may oftenly having health checking in a more focused way, in this case by having Health Testings, to the benefit of themselves, their families, surroundings and wider communities;
    2. To manage and ensure interconnectivity within the “Teman Sehat” platform, including the ability for:
      • Health Partners (i) obtaining Your Data from You; (ii) record the result of Health Testing (to the extent possible) in a format determined by Achiko; (iii) may convey the information as set out in point (ii) to the Person App user; and/or
      • Business Partner (i) acccessing information regarding Person App user; and (ii) to confirm the identity and validate status of their Health Testing result when Checking-in, to filter Person App User who may Check-in so that Places and/or venues may maintain the safety and comfort of their business environment; and/or
    3. To provide You with services You have requested;
    4. To respond to Your enquiries;
    5. To enforce the agreement between You and Achiko;
    6. To undertake research and analyze statistical information generated using Your Data (including health data) to measure and improve the performance of “Teman Sehat” platform;
    7. To communicate updates or orders with You;

    You can revoke all data and access permissions at any time and at once. All features may only be used if You give permission or give consent to perform these actions, for example: the Application will only download and upload files that You select and agree to.

    Therefore, if You do not provide Us with the information We request, We were unable to fulfill the applicable data collection purposes and there is an inability to access some of the available benefits (for example, on the Health Testing booking service) on the Person Application.


    The use or disclose of Your Data for purposes other than those for which it was collected or related purposes is only possible if You consent toit and to the extent that such use or disclosure is permitted by applicable law.

    In conducting Our business, it may necessary for Us to share Your Data with a Health Partner that You appoint.

    We will not disclose Your Data to organizations other than those set out in this Policy, unless (i) required or permitted by law; (ii) We believe it is necessary to provide service You have requested; (iii) it is necessary to protect the rights, property or personal safety of each of Our customers, community, or Our interests; (iv) Our assets and business operations are transferred to another party as a business continuity; or (v) You have given Your consent.


    Who Can We Share Your Data With?
    1. Your Data shall be used in several application under “Teman Sehat”:
      • the Person Application – used by Person App user to book Health Testing; receive and present their Health Testing result and Check-ins by sharing Health Testing results status in the specified format.
      • the Health Partner Application – used by Health Partner to upload Health Testing result which may be accessed by Person App User wherein there are supporting functions of QR code; and Digitally embedded Health Testing results;
      • the Business Partner Application – used by and at Places and/or venues with the main function as Digital Guest Book and present Health Testing results on Person App at Check-in.
    2. Service Providers

      Like most major organizations, We use a variety of service providers to help Us maximize the quality and efficiency of Our services and business operations such as cloud and web hosting service providers, software as a service provider, IT support service providers, analysis and marketing support service providers, and online payment system providers, who will sometimes have access to or disclose Your data that We hold and may only use it on Our behalf to facilitate Our services, provide services on Our behalf, perform service-related services or assist Us in analyzing how Our services are used. We require Our service providers to adhere to strict privacy guidelines that require them not to retain this information, or use it or disclose it for any unauthorized purpose.

    3. Direct Marketing

      We do not send marketing materials via email to You or prospective customers for the purpose of the Application. However, We may send promotional materials regarding Places and/or venues or other business partnes that may be of Your interest, via the Application.

    4. Our Website and Policy Enforcement
      • We sometimes use cookies on website and the Application to provide information and services to site visitors and improve Your experience on Our website and Apps. Cookies are useful for keeping You logged in, remembering Your preferences, estimating the number of Our members and determining the overall traffic patterns through Our site.
      • Google and other third parties collect data regarding traffic to this site. Google Analytics uses cookies / cookies to monitor traffic to, and use of, the Website. Google uses this information on Our behalf to evaluate Your use of the Website, to compile reports on Website activity, and to provide additional services connected to the Websites. We will not identify You to Google, and will not combine any personal and non-personal information collected through this service.
    5. Links to Other Websites and Other Third Party Collections.

      Our website and Application may contain links to third party websites or references to third party applications. These linked sites and applications are not under Our control and we are not responsible for the content of these sites and these sites or applications are not subject to Our Policy. Achiko is not responsible for any practices on third party websites or applications that may violate Your privacy.


    The Application cannot retrieve and share Your Data without obtaining Your explicit consent stated and displayed in the notification within the Application. The following are Your controls on Your Data:

    1. Accessing and Correcting Your Data:
      • Access. You may have the right to request a copy of Your Data that We process, which We will give back to You in an electronic form. For Your own privacy and security, we may first ask You to prove Your identity. If You require a multiple copies of Your Data, We may charge a reasonable administration fee.
      • Correction. You may make a correction to the incomplete or inaccurate Data that We process.
      • Deletions. You may have the right to request Us to delete Your Data that we process, unless We are not obliged to do so if We need to retain that information to fulfill a legal obligation or to build, carry out or defend a legal claim. If You wish to delete Your Data, please contact Us at Our email address below and We will take all reasonable steps to delete it unless We need to keep it for legal reasons.
      • Confidential. You may determine whether Your Data should be treated as confidential.
    2. Reject a Process:
      • In the event of Direct Marketing, if you receive information from Us and do not wish to receive this information any longer, You may reject it.
      • In the event of receving cookies, if you do not wish to accept any cookies or prevent the use of Google Analytics cookies/cookies, set your browser/browser to refuse and/or adjust the settings on your browser software.
    3. How To Do It?

    1. We will retain and process Your Data only as long as it is necessary for the purposes for which it was collected.
    2. We will retain and use Your Data to the extent necessary to comply with Our legal obligations and exercise Our legal rights to resolve disputes and enforce agreements and this Policy.
    3. When We no longer need to use Your Data or retain it pursuant to the legal obligations in order to exercise Our legal rights, we will delete them from Our systems and records or take steps to anonymize it so that You may no longer be identified therefrom in accordance with the relevant Privacy Laws.
    1. We will endeavor to implement appropriate technical and organizational measures to maintain security of Your Data, and to keep this information accurate, updated and complete, and to ensure level of security appropriate to any possible risks related to the processing activities described in this Policy.
    2. Your Data will be temporarily stored in Your device’s local storage, encrypted, and will periodically be sent to the server. Once the data is sent to the server, the Data stored in Your device’s local storage will be deleted instantly.
    3. Your Data is encryptedly stored in a secure Teman Sehat server and is not shared with public.
    4. We take all reasonable physical, administrative and technological precautions to store and transmit data securely, inter alia by way of personal data being encrypted and stored with a reputable data storage provider. Other steps include:
      • computer firewall protection; and
      • computer maintenance to prevent unauthorized access.
    5. In addition to technological measures, Achiko also places access control on employees and other partners. Our employees are subject to contractual confidentiality obligations that are consistent with this Policy.

    By clicking ‘agree’ to this Policy during registration and using “Teman Sehat” Application or website in accordance with their respective functions, You therefore, as a User of Person App or Health Partner Application or Business Partner Application, hereby declare:

    Approve “Teman Sehat” to collect, use, share and/or process and delete Your Data as referred to in this Policy, for the purposes as described above.


    If You have a problem or complaint on how we handle Your Data, or if You have any questions concerning this Policy, please contact Us at or at the address below:

    Wisma Barito Pacific
    Tower A, Floor 1
    Jl. Let. Jend. S. Parman Kav. 62-63, Jakarta Barat 11410, Indonesia
    Attn.: Customer Service

    We will examine Your complaint and use reasonable endeavors to respond to You in writing within 30 days of receiving the complaint. If We fail to respond to Your complaint or if You are not satisfied with the response You receive from Us, You must understand that You may also have the right to lodge a complaint with the applicable privacy authority.


    We operate in a dynamic business environment. Over time, aspects of Our business may change as we respond to changing market conditions. This may require that Our Policies be reviewed and revised. We reserve the right to change this Policy at any time and notify You by posting the latest version of the policy on the Achiko website and Application for Your consent.


    This Policy is prepared in English and Indonesian. Both texts are equally authentic. In the event of an inconsistency or difference in interpretation between the English text and the Indonesian text, the relevant Indonesian text will be deemed to be automatically amended to conform with and to make it consistent with the relevant English text.

By clicking ‘agree’ below, I hereby acknowledge that I have read this Policy, understand its content, and consent to the intended use of my personal information by Achiko as elaborated in this Policy. In addition, I confirm that all Data that I have provided or will provide to Achiko is true and accurate.